About Tutti Bambini

Tutti Bambini is a family-owned nursery furniture company founded over 30 years ago by Michael and Debra Samuel with the goal of supporting new mothers and fathers during their first steps into parenthood.

After years working in nursery retail, and as parents themselves, Michael and Debra realised that nursery furniture available on the market often didn’t offer the versatility, value, and safety that new parents needed for their little ones. Drawing on a background in technical design, and on their own parenting experiences, Michael and Debra created Tutti Bambini: a nursery furniture range combining elegance and beauty with innovation and practicality.

From its beginnings in a little London store, the Tutti Bambini brand has grown to become a feature in nurseries across the UK, and includes ranges of cots, cot beds, nursing chairs, highchairs, and more. Crafted to the highest standards of quality and safety, every piece of Tutti Bambini furniture is designed to be loved, and used, by families for years to come.

Tutti Bambini has been acquired by Heroes in 2023, and is now part of Heroes' family of brands.

About the role

Making Heroes Ltd, the owner and operator of the beloved British nursery brand Tutti Bambini, seeks a results-oriented Warehouse Operations Site Manager to lead our Milton Keynes team.

In this dynamic role, you'll be the driving force behind the smooth and efficient running of our warehouse. You'll leverage data insights to identify areas for improvement and implement effective solutions, ensuring our warehouse operations run at peak efficiency. Your leadership will be instrumental in maintaining high standards of safety, quality, delivery, team morale, cost control and environmental responsibility – all contributing to the continued success of Tutti Bambini.

This is an exciting opportunity for a motivated and results-oriented individual to make a strategic impact on a growing brand. If you're passionate about efficiency and building a strong team, we want to hear from you!

Responsibilities

Health & Safety:

• Ensure strict adherence to all health and safety regulations within the warehouse.

• Develop and implement a comprehensive safety policy and protocols.

• Conduct regular safety audits and inspections.

• Foster a strong safety culture within the team.

Team Leadership:

• Lead, motivate, and develop a team of warehouse personnel, including shift managers.

• Plan and execute staffing requirements to ensure efficient warehouse operations.

• Maintain and develop positive relationships with staffing agency suppliers

• Accountable for team performance, delivered through regular performance reviews and ongoing feedback.

• Organise training programs to enhance team skills, knowledge, and development in warehouse operations and safety procedures.

Continuous Improvement:

• Champion a culture of continuous improvement within the warehouse.

• Utilise data analysis to identify trends, opportunities for improvement and areas of inefficiency.

• Leverage data-driven insights to implement effective solutions and inform strategic decision-making for Tutti Bambini's warehouse operations.

Warehouse Operations:

• Oversee the efficient receipt, storage, picking, packing, and despatch of goods for Tutti Bambini products.

• Key accountability for the cost per order/ item despatched

• Manage inventory levels and conduct regular stock checks.

• Implement and maintain effective warehouse procedures.

• Monitor and report on key performance indicators (KPIs) such as order accuracy, on-time deliveries, and warehouse costs.

• Ensure Customer satisfaction through great customer service, (accurate order fulfilment, customer complaint resolution & supportive customer communication)

Communication & Collaboration:

• Maintain clear and consistent communication with team members, other departments (procurement, sales), and external vendors.

• Collaborate effectively to ensure smooth inventory management and efficient warehouse operations for Tutti Bambini.

Warehouse KPIs Summary

A well-run warehouse relies on key performance indicators (KPIs) to measure efficiency, accuracy, and safety. Here's a breakdown of important KPIs across different areas:

Inventory Management: Inventory Turnover / Inventory Accuracy/ Inventory Carrying Cost
Order Fulfilment lead time: OTIF / Picking Accuracy
Warehouse Operations: Inbound rate / Warehouse Utilisation / Cost per order / Staff turn over
Safety: Incident Rate / Near Misses / Safety Training Completion Rate

About you

• Proven experience as a Warehouse Operations Manager or a similar leadership role (previous experience in a warehouse management role is highly desirable).

• Familiarity with Mechanical Handling Equipment (Reach truck, Counter balance & PPT) essential (appropriate training/ licences desirable)

• Strong understanding of warehouse operations, inventory control, health and safety regulations, and data analysis principles.

• Excellent leadership, communication, interpersonal, and problem-solving skills.

• Ability to motivate and develop a team in a fast-paced environment.

• Proficiency in warehouse management software (WMS) and data analysis tools (e.g., Excel, Power BI). Experience with our WMS (OrderWise) is a plus.

• A passion for continuous improvement and data-driven decision-making.

• Familiarity with G Suite and/or Office 365 is a benefit.

• A degree in a relevant field (e.g., logistics, supply chain management) is a plus. 

Location: We require the successful candidate to come to our Milton Keynes Warehouse x5 per week.